Q1:How to check the networking status of the NB Lock Centre?
A1: Click on the button at the side of the "NB Lock Centre", and it will display current connection status of the “NB Lock Centre”. When button is pressed, if green LED blinks twice, gateway is connected. Otherwise if red LED blinks twice, gateway is disconnected. If yellow LED blinks non-stop, gateway is already disconnected and trying to reconnect.

Q2:NB Lock Centre cannot be connected to WIFI networking.
A2: Check whether the following conditions are met:
1) Make sure your cell phone is already connected to your wireless router, and 2G, 3G, 4G network are closed.
2) Make sure you enter the correct wireless router password.
4) Make sure your router supports IEEE802.11b / g / n standard, and authentication mode is WEP, WPA-PSK or WPA2-PSK.
5) The number of devices which can access a wireless router is limited, and make sure it does not reach the upper limit of the access to the wireless router. You can turn off some unused wireless devices, and then reconfigure.
6) Check the distance between the “NB Lock Centre” and the router, and configure in the place with strongWIFI signal.

Q3:After wireless router replacement or change of the wireless router password, the NB Lock Centre cannot be connected to the internet, what can I do?
A3:Enter “My Account” -》“NB Lock Centre”, delete previous boxes, and reconfigure “NB Lock Centre”.

Q4: Can I control home electric appliances through NB Lock Centre when I am outside?
A4: Yes, as long as your wireless router connects to the Internet, or you have inserted 3G network card into the "NB Lock Centre", and there is enough money within the card, then you can control your home electric appliances and receive alarm messages through NB Lock Centre when you are outside. You can only operate your device, and receive alarm messages, while you cannot add devices, or modify device settings etc.

Q5:Can I control the TV in the living room and the air-conditioner in the bedroom through NB Lock Centre?
A5:NB Lock Centre uses infrared signals to control electrical devices. You can use a NB Lock Centre to control the TV, DVD, air-conditioner, stereo etc in the living room at the same time. However, as the infrared signals cannot go through the wall, you cannot use one NB Lock Centre to control infrared electric appliances in two rooms, but you can use two NB Lock Centrees to control the infrared electric appliances in the living room and the ones in the bedroom. Z Wave devices in different rooms, supported by NB Lock Centre,can be controlled by one NB Lock Centre.